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Tuesday, November 29, 2011

Samsung BD-C7500 1080p Blu-ray Disc Player

The BDC7500 can also has a wireless LAN adaptor included. Add to that AllShare™, which enables content to be seamlessly streamed between DLNA® devices, allowing you to play files stored on your PC through your Blu-ray Player. The Samsung BDC7500 Blu-ray Player is also wall-mountable.

Amazon Sales Rank: #7699 in Home Theater Brand: Samsung Model: BD-C7500 Dimensions: 6.70 pounds Internet@TV Wireless LAN built-in (Wireless LAN adaptor not included) BD-Live? (Profile 2.0), BONUSVIEW 1GB built-in memory AllShare?

The Samsung BD-C7500 Blu-ray Player offers Internet@TV, which delivers the best of the web, straight to your HDTV, with downloadable widgets and apps like BLOCKBUSTER®, Facebook®, YouTube™, Twitter™, Flickr™, Pandora and more. You can shop online, share pictures, catch up with friends and connect to a wide range of streaming digital content at the touch of a button. It also has a wireless LAN adaptor included. Add tothat AllShare™, which enables content to be seamlessly streamed between DLNA® devices, allowing you to play files stored on your PC through your Blu-ray Player. Your Samsung Blu-ray Player is also wall-mountable. Key Features Internet@TV: Connect to an ever-expanding portal of your favorite digital content. Customizable widgets give you access toBLOCKBUSTER®, Facebook, YouTube™, Flickr® and more – all on your HDTV through your Blu-ray Player.BD-Live™ (Profile 2.0), BONUSVIEWWireless LAN adaptor includedAllShare™: Sync up your entire household. A wired or wireless DLNA® connection lets you stream your PC audio and video files to your Blu-ray Player using your remote.1GB built-in memoryWall mountable29mm Ultra Slim Design

Most helpful customer reviews 82 of 82 people found the following review helpful. Flawed Firmware, Horrible Technical Support By GQ This player worked well for about 1 week. Then, since I had auto firmware updates on, The firmware updated to the current version (1010.4). No problem. Then a day later auto updates ran again. This time updating to version 1015.2 (which is not listed for this product). I have been having problems ever since. Every time I would turn on the player, I would get an error stating "Model Information in your upgrade file does not match with your player. Please check and retry". Everything I would try to do would pop up this error. So I had to disable auto firmware updates to be able to do anything. Now, when I insert a DVD, the player will eject it at least three times before it successfully reads it. When I try to connect to Netflix, it freezes. I have to power off and power on and try connecting again. This happens anywhere between 3 and 10 times in a row before it will work. When I do finally connect to Netflix, the player asks if I have a Netflix account and makes me "authorize" the player for the millionth time. Then sometimes, the player freezes when I am scrolling through my queue. I have tried to use a usb flash drive to update the firmware to the current version of 1010.4 but the player does not let me. Probably because the version on my player (1015.2) is supposedly after 1010.4. Now, onto Samsung's technical support....After about a month I got fed up and decided to try to get this problem figured out. I called 1-800-SAMSUNG. Jumped through their hoops to get to the right person. I explain the problems I am having with the firmware. They tell me that the error message I am receiving when trying to update firmware is "because their server is busy" and to try again later. I told them I did not believe that their server was busy for a month. So they tell me to fix the problem "disable auto updates". I told them I already had and that is by no means a fix. I had to repeatedly tell them that the firmware in my player did not match what was on their website to get them to believe that anything was wrong. So they escalated me to Level 2 support and tell me I will receive a call in 24-48 hours. Three days later still no call from Level 2 support. I call back, jump through hoops, give my reference # and the person tries to help me. I told them I did not want to talk to them, that I was escalated to Level 2 support and would only talk to them. They connect me to Level 2. I tell them the problem. They tell me that the reason I am getting that error is because the server is busy. (I am thinking to myself "Do these people think I am an idiot?") They tell me to try a USB update. I already tried that. After more useless conversation, they escalate me to a "Product Specialist" and tell me I will receive a call back in 24-48 hours. One week later, I find myself calling Samsung back because I have still not heard from their product specialist. They tell me that there is not one available for me to speak with and they will have one call me back in 24-48 hours. I'm not holding my breath. Everyone I spoke with at technical support was arrogant and would talk right over me. Luckily I am pretty tech savvy so I know to call their B.S. when they try to give me a fix like "just turn auto updates off". So my advice is if you buy this product, turn auto updates off as soon as possible, but better yet don't buy it. I got suckered in because of the wall mountable feature. I have had bad luck with Samsung players in the past so luckily I purchased an extended warranty on this one. So if tech support fails me, I can fall back on that. UPDATE: After several more calls to technical support, they agreed to ship the unit to them for them to repair. Have not received it back yet. I tried to submit a review on Samsung's website several times. Every time, I get an e-mail a couple of days later saying that they could not post my

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